Shipping policy

We typically ship via USPS First Class Mail.  Alternative carriers may be selected at our sole discretion to meet shipping requirements.  Your final shipping cost is displayed at the point of checkout.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, standard orders can still take up to 5 business days. This is just an estimate and doesn't include weekends or holidays.

To ensure that your package is properly delivered and the you receive your package within the timeframes we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.  The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensure timely delivery.  We do not take responsibility for lost, misplaced, or incorrectly delivered shipment if the address information provided is incorrect or incorrectly entered at the time of purchase.

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Diva’s Prerogative does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

While we will make every effort to accommodate your shipping and billing preferences, in order to protect Diva’s Prerogative, we reserve the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Diva’s Prerogative reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Diva’s Prerogative reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.